For businesses
Got an email from Unqueue?
One of your customers asked us to contact you for them. Here’s who we are, and how to check a request is real.
- Who we are
- Unqueue is a personal assistant for communicating with businesses. People use it for customer support tasks such as returns and refunds. Instead of waiting on hold or chasing a reply, your customer asks us, and we write to you for them.
- How we verify
- Every customer signs in to Unqueue, and the address we write from belongs to them. A request only starts after they’ve given us the task and approved it.
- What we share
- Only what the task needs, and only with you: an order number, the item and what the customer is asking for. We never hold the customer’s passwords, and we never ask you for anything beyond the request.
- Our links
- Task links in our emails always go to unqueue.ai, and signing in only ever takes a one-time code sent to your work email. We never ask for a password.
- Replying
- Replying by email always works. Your reply reaches Unqueue, which carries the conversation on for your customer.
Check a specific email.
Reply to the email and ask. Or write to [email protected] with the sender address and the task reference, and we’ll confirm whether the request is genuine.