Privacy policy

Who we are

Unqueue acts on your behalf for customer-service tasks — returns, cancellations, rescheduling, disputes, and more. This policy explains what we collect while doing that work, why, and what rights you have over it. Questions go to [email protected].

What we collect

When you sign in with Google, we receive your name, email address, and profile photo through our identity provider, Auth0. We never see or store your Google password.

To act on your behalf, we collect the details of each task you give us — order numbers, purchase details, brand names, account references, and the messages exchanged while we work on it.

If you verify a business on Unqueue without a website of its own, the ID check is run by Stripe. Stripe collects a photo of your government ID, a selfie, and the details on the ID, and tells us whether the check passed. We keep only that result and a reference to the check. We never see or store your ID document or selfie.

We also collect basic usage data automatically — IP address, browser and device type, and the pages you visit — through standard web analytics.

How we use it

We use your information to complete the tasks you send us, keep you updated on their progress, secure your account, and improve the service. We do not sell your personal information, and we do not use it for third-party advertising.

How AI is involved

Completing a task often means using a third-party AI model to draft messages, evaluate brands' responses, or figure out next steps. We share only the details a task requires with our model providers, under agreements that prohibit them from using your data to train their models.

Who we share it with

The brands involved in a task and their support agents, only to the extent that task requires. Service providers who help us run Unqueue — sign-in (Auth0), payments and ID checks (Stripe), hosting, and our AI model providers — under agreements that limit them to that purpose. We disclose information if required by law. We do not sell your data.

ID checks

We use Stripe to verify the identity of business owners who ask for a verified badge. Stripe collects your name, ID document images, facial images and ID number, plus fraud signals and information about your device. Stripe shares the result with us and also uses this information to run and improve its services, including fraud detection. You can read Stripe's privacy policy at https://stripe.com/privacy.

If you'd rather not use a selfie or biometric check, write to [email protected] and one of our team will verify you another way.

Stripe keeps a copy of the data from your check. To have it deleted, or to withdraw any consent you gave Stripe to use it to improve its technology, contact Stripe at https://support.stripe.com. Tell us too, and we'll delete our record of the check.

How long we keep it

We keep your account information for as long as your account is active, and task records for as long as needed to complete and document that task, plus a limited period afterward for support, disputes, and legal requirements. You can ask us to delete your account and its data at any time by writing to [email protected].

Your rights and choices

You can access, correct, export, or delete your data by writing to us. If you're in the EEA, UK, or California, you have additional statutory rights — including the right to know what we hold, request deletion, and lodge a complaint with your local data protection authority — and we won't discriminate against you for exercising them.

Cookies

We use cookies to keep you signed in and to understand how the site is used. We don't use third-party advertising cookies. Most browsers let you block or clear cookies, though doing so may affect how the site works.

Security

We encrypt data in transit, restrict access on a need-to-know basis, and follow standard security practices. No system is completely secure, and if something ever goes wrong, we'll notify you as required by law.

Where your data is processed

Your data is processed in the United States. If you're accessing Unqueue from outside the US, you're transferring your data to a country whose privacy laws may differ from your own, and we take reasonable steps to protect it consistent with this policy.

Children

Unqueue isn't directed at children, and we don't knowingly collect information from anyone under 13 (or 16 in the EEA). If we learn we've collected a child's information, we'll delete it.

Changes to this policy

We may update this policy as Unqueue evolves. If a change is material, we'll post a notice on the site and update the effective date above. Continuing to use Unqueue after a change means you accept it.

Questions

Email [email protected] — we read every message.